Module Two: Marketing Adult Education Services as Workforce Solutions
Gap Analysis of Workplace Needs
This template can be used during the language task analysis and the curriculum planning stages to identify gaps in incumbent workers’ skills and knowledge. The organizing principal of this particular template is Pennsylvania’s Workplace Foundation Skills Framework (see wheel). In conducting a language task analysis, the template may help identify the language skills and knowledge needed to successfully complete job tasks versus workers’ current levels of skills and knowledge. It can then be used to develop objectives for proposed services.
Data can be collected during the task analysis by observing the workplace, interviewing key stakeholders (e.g. employees, managers, frontline supervisors, customers, etc.), and studying key documents (e.g. job descriptions, policy manuals, performance appraisals, reports).
As gaps in work-related skills and knowledge are identified, adult educators can collaborate with a partner to assign priorities to these gaps and then explore solutions to address them. Source: www.work-basedlearning.org/toolkit.cfm (2006)
| Skill / Knowledge Area | Data Collection (how was it gathered?) / Analysis | ||||
|---|---|---|---|---|---|
| Observations | Interviews | Documents | Skill in Place? | Skill Needed? | |
Basic Workplace Skills Locates and Uses Resources Applies Mathematical Concepts and Operations Reads with Understanding Writes Clearly and Concisely Speaks Clearly and Concisely Listens with Understanding Observes Critically Uses Technology |
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Basic Workplace Knowledge Applies Health and Safety Concepts Understands Processes and Product Demonstrates Quality Consciousness Understands Finances Works Within Organizational Structure and Culture |
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Basic Employability Skills Demonstrates Effective Interpersonal Relations Demonstrates Self-Management Strategies Works in Teams Solves Problems Makes Decisions |
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Lifelong Learning Skills Knows How to Learn Manages Change Applies Skill and Knowledge in New Contexts |
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