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Charting a Course: Responding to the Industry-Related
Adult Basic Education Needs of the Texas Workforce
Handbook One: Planning and Implementation Tips
for Program Planners and Administrators


Module Two: Marketing Adult Education Services as Workforce Solutions

Workplace Audit Interview Questions

Note: This multi-purpose basic skills template may be helpful for interviews with targeted learners. The questions can also be adapted to gather information from managerial and supervisory staff, or to gather information from English-speaking co-workers who are proficient at doing the same job as their limited English proficient counterparts. With very limited English proficient individuals, the interviews may need to be conducted in the native language.

Workplace Audit Interview Questions

 

  Questions Notes
Background

What is your title and job description?

How long have you been in this job?

How did you learn this job? What special training did you have for this job?

How important are reading, writing and math to the successful completion of your job?

What is the most challenging part of your job?

What is the most important part of your job?

What could go wrong if you didn't do your job correctly?

 

 
Literacy Tasks

Would you please show me the books, manuals, forms or charts you use to do your job?

Which of these is hardest to read?

How often do you use this manual (chart, form, etc.) in doing your job?

If you were training a new person to do this part of your job, what would he/she have to know before you could teach him/her?

What would a new person find most challenging about learning your job?

What reports, memos, summaries or other written messages do you read or write in your job?

What math or science skills do you use ?

What technical equipment do you use?

What special measuring skills/tools do you need to do your job?

What computer equipment (or computerized machines and tools) do you use in your job?

 

 
Training and Promotion Opportunities

In which parts of your job would you like to improve?

What skills do you need to be promoted to a different or better job?

Are you currently being trained (or are you training someone) to do this job?

What is most difficult about the training you are in now?

How has your job changed since you first started it?

Do you expect to be training for another job?

Will you please show me the training manuals and exercises that are most difficult for you?

 

 
Problem Solving

Explain what information you are looking for when you read this manual (form, chart, etc.).

Tell me, step by step, how you get information from this manual, chart, (etc.).

Tell me, step by step, how you got the information when you were new on the job.

How did you know to do that?

How did you learn that part of your job?

Where else could you get this information?

 

 

Source:  www.work-basedlearning.org/toolkit.cfm (2006)