Texas Standardized Curriculum Framework
Lesson plans for ESL, ABE, GED, Study Skills and Workforce

Materials/Supplies

Phone "realia" or photographs of different types of phones. For presentation: various photocopies of the different types of phones. Have one copy of each phone for each student.

Contributors & Organizations

1. Marcy Valdez, Harris County Department of Education
2. Irma G. Leal, AAMA
3. Arianda M. Leal, AAMA
4. Maria G. Martinez, AAMA
5. Hugo A. Castro
6. Agustin Loza, North Harris Community College

• Temp agency representative for receptionist workplace qualifications, training, job opportunities.
• Receptionist volunteer to role model with teacher.

Objective

Student will be able to use different kinds of phones, telephone greetings, and leave and take messages.

Vocabulary

greeting, message, answer, dial, receiver, button, pound, star, hang up, good bye, hello, name, digital phone, pay phone, cellular phone, pre-paid phone card, calling card, white pages, yellow pages, take, leave, return ... (other as determined)

Text Books

Harris County Department of Education’s Blue Curriculum Book – Level 1.

Activity/Procedures

Warm-Up Activity (15-30 min. suggested time)

Divide students in to groups. Access prior knowledge by having the groups discuss the different types of phones they use at home, work and away.

Extension: Discuss pros and cons of various types of phones.

Introduction: (1 to 1 ½ hours suggested time)

State the lesson’s objective. Introduce vocabulary. Ask the groups to point out using the "realia" brought in to class by the teacher, or by pointing to the photograph of the phones the types of telephones they used. Model for them and ask them to respond orally to the whole class ... in the following way:

I use a _________ Phone when I am at/in the _____________.

Extension: He uses a ... at his ___________________.

She uses a ... at her _____________________.

They use a ... at their ___________________.

(Name of group member) uses a ... his/her ___________________

Presentation: (1 to 1 ½ hours suggested time)

Continue having the students work in their groups to create a poster board presentation. The poster board should illustrate the various types of phones and each should be labeled. Each phone should have listed underneath the label that phone’s pros and cons. They will present to the group by introducing themselves individually as members and then each other as members. Ex. "Hello, my name is Claudia. This is Hector. This is Paul and this is Rose."

They should also demonstrate either by using the "realia" brought in by the teacher, or using the photographs a "how to" guide to using each phone. The "how to" should include step-by-step instructions to take a person from picking up the phone to completing a call.