Texas
Adult Education Standards and Benchmarks
for ABE ASE and ESL Learners
Lesson Plan Bank
esl LESSON PLANS
Texas Adult Education Standards
Lesson Plan
Before you begin
Title: Complaint Letter at a Grocery Store
Setting: ESL
NRS Level(s): Level 4: Low Intermediate
Open entry/exit: No
Context: Family
Standard(s): ESL Convey Ideas in Writing
Benchmark(s): 1.4
Objective: To write a complaint letter to a store manager.
Materials: Dictionary, transparency
Estimated time needed to prepare for this lesson plan: 30 minutes
Estimated time needed to complete this lesson plan: 2 hours – 4 hours
The Lesson Plan
Introduce the lesson:
Show students transparencies of a customer speaking to the store manager about a damaged product.
Teach the lesson:
Show examples of complaints/notes written by other students. Have students discover the past tense verb. Pass out notes to all students.
Practice the lesson:
Students read the notes, to identify the problem. Students identify the verbs in the notes. Practice verbs in the simple past tense for regular verbs with worksheets.
Assess the lesson:
Give a new scenario and allow them to sue their knowledge in a less structured situation.
Apply the lesson to the real world:
Have students write notes of their own
Submitted by:
Josefa V. Moore, josefa_moore@hotmail.com
Juan Garcia, Ruth Dinante, Mark Gomez
