Texas Adult Education Standards and Benchmarks
for ABE ASE and ESL Learners

esl LESSON PLANS

Texas Adult Education Standards
Lesson Plan

Before you begin

Title: Complaint Letter at a Grocery Store

Setting: ESL

NRS Level(s):   Level 4: Low Intermediate

Open entry/exit:  No

Context: Family

Standard(s): ESL Convey Ideas in Writing   

Benchmark(s): 1.4

Objective:  To write a complaint letter to a store manager.   

Materials: Dictionary, transparency

Estimated time needed to prepare for this lesson plan:  30 minutes

Estimated time needed to complete this lesson plan:  2 hours – 4 hours

The Lesson Plan

Introduce the lesson:
Show students transparencies of a customer speaking to the store manager about a damaged product.   

Teach the lesson:
Show examples of complaints/notes written by other students. Have students discover the past tense verb. Pass out notes to all students.

Practice the lesson: 
Students read the notes, to identify the problem. Students identify the verbs in the notes. Practice verbs in the simple past tense for regular verbs with worksheets.  

Assess the lesson:
Give a new scenario and allow them to sue their knowledge in a less structured situation.

Apply the lesson to the real world:
Have students write notes of their own

Submitted by:
Josefa V. Moore, josefa_moore@hotmail.com
Juan Garcia, Ruth Dinante, Mark Gomez

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