TRAIN PD Center @ TCALL
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Yoli Oliver

Yolanda (Yolie) Oliver  
Program Coordinator I
(Training Coordinator)

Phone: 979-845-7322 
Email:  yoliver@tamu.edu

Qualifications

  • B.S. in Hotel Administration (Mt. Ida College, Newton, MA)
  • American Language Academy at Babson College (Wellesley, MA - attended 9 months)
  • Continental Airlines Training Course Completions including Complaint Resolution, Baggage Service, Gate Management, Ticketing, and Airport Sales Agent
Experience
  • TCALL Program Coordinator I (Training Coordinator) since May 2018
  • TCALL Administrative Associate September 2017 - May 2018
  • English-Spanish Translations for Real Estate Documentation, Bastrop, 3 years
  • Tour Manager, Field Guides Incorporated, Austin, 2 years
  • Customer Service, AAPS Paramedical Service, El Paso, 1 year
  • Airport Sales Agent, later added Ticketing Office duties, Continental Airlines, Chihuahua and Cancun, Mexico, 4 years
  • General Manager, Cabañas Victoria, Cd. Guerrero, Chihuahua, Mexico, 2 years
  • Americana Internacional de Turismo C.A. Prados del Este, Caracas, Venezuela, 1 year

Current Duties/Roles with TCALL

  • Coordinates and documents the approval, planning, scheduling, delivery, and routine evaluation processes of TRAIN PD instructor-led Professional Development (PD) events for adult education and literacy statewide.
  • Assists PD team in the design and implementation of processes for approval, planning, scheduling, delivery, attendance, evaluation, and documentation of online PD events in the Texas AEL PD Portal.
  • Develops and oversees documentation for management of TRAIN PD events; assists in the maintenance of program records and databases.
  • Evaluates and researches LMS components for program improvement.
  • Responds to inquiries regarding TRAIN PD offerings.
  • Serves as point of contact on PD event logistics for TRAIN PD Specialists working offsite.
  • Provides logistical and administrative support to TRAIN PD Directors.
  • Compiles and analyzes program statistics through custom reports quarterly reporting.
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